Marco is a specialist in the installation and maintenance of your fire and security systems. That's why we partner with another specialist, C.O.P.S. Monitoring, to handle the complex demanding job of monitoring your premises around the clock, with the most advanced central stations in the industry.

• Have served the industry since 1978
• Monitor approximately 500,000 alarm subscribers nationwide
• Operate three main computers, two power generators, and dual telephone paths into the national telecommunications grid to ensure you continuous protection
• Use a gradation training program to ensure consistent management of all alarms
• Conduct the industry's most comprehensive dispatcher recruitment and training program
• Are UL listed, FM approved and IQ certified
• Have one of the fastest audited response times in the industry

• Secure, encrypted internet access services that allow you to view alarm history and your account setup
• System testing supervision and System open/close tracking
• VoiceCom two-way voice monitoring and Text Message notification capabilities (cell phones, e-mail addresses)
• Electronic alarm activity reports (e-mail) and Internet-based alarm reporting
• Cellular and radio back up monitoring capabilities and TeleMax 24/7 emergency service and message center
• False alarm reduction programs

1. A detection device such as a magnetic door contact, motion detector, glass break detector, or smoke/heat detector is violated and activates the alarm.
2. The security system seizes the phone line and dials our Monitoring Station.
3. The computer network at our Monitoring Central Station identifies the system and routes the alarm to a dispatcher. The dispatcher's computer displays your home location and phone number, the alarm zone that has been violated, phone numbers of local authorities, any special instructions and the phone numbers of others to contact.
4. Our dispatcher will call your home, ask if you need emergency assistance, and then ask for a pass code. If there is no answer or if an incorrect pass code is provided, we will dispatch the local authorities.
5. The dispatcher calls your pre-arranged responding party list.
6. The dispatcher then reports the results of:
      (a) calling your home, or business.
      (b) calling your “responsible parties to notify” list.
7. The monitoring computer maintains a record of all alarm report activities.